Senior Customer Success Manager

Client Information:

Our client is a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions. This company stands at the forefront of digital security, offering state-of-the-art tools and services designed to protect against sophisticated cyber threats. With a strong commitment to research and development, they continuously advance their technology stack to meet the evolving needs of businesses worldwide. Their portfolio includes a broad range of products aimed at safeguarding critical information infrastructure and enhancing organizational resilience. Known for its visionary approach and strategic collaborations, this firm not only delivers exceptional security solutions but also actively shapes the future of cybersecurity through leadership in industry standards and educational initiatives.

Our client, a leader in security integrations, is seeking an experienced Customer Success Manager (CSM) to join their team in either Germany or France. This critical role supports clients in adopting and integrating products from the Network Security portfolio. The ideal candidate will actively support clients by being their day-to-day point of contact and advising on operational best practices.

Responsibilities:

• Lead clients through the entire post-sales process, from onboarding to product expansion.
• Develop strong partnerships and become a trusted advisor to key stakeholders.
• Manage client service experiences to exceed their expectations.
• Use data and analytics to drive changes, updates, and improvements.
• Collaborate with support and engineering teams to monitor and resolve complex technical issues.

Requirements:

• Fluent in English and either German or French.
• Experience with cloud platforms (AWS, GCP, Azure) or in cybersecurity.
• Strong consulting and project management skills, with preferred qualifications such as PMP, PRINCE2, or ITIL.
• Excellent communication skills, both written and verbal.
• Knowledge of Network Security is a plus.

We Offer:

• Full-time position (9 AM - 6 PM EMEA time), with the possibility of remote work.
• Contract for a minimum of one year with the possibility of conversion to permanent employment.

We encourage interested candidates to apply through our careers page.

Lugar de trabajo