Customer Service Representative (English Language)

We are The Customization Group,

A global leader in mass customization. With facilities in the USA, Poland, and Latvia, our team can manufacture up to 500.000 personalized products daily, reaching millions of customers through 20+ of our own online shops and 1,000+ external shops.

Our digital on-demand business model expresses our commitment to sustainability and innovation. Our diverse team of over 500 professionals from 40 nationalities works together to offer a wide range of high-quality products that bring happiness worldwide. You will fit in here if you are a unique individual with a proactive, self-driven work attitude and a good sense of ownership.

We have a brand-new opportunity for a Customer Service Representative (English Language). You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading! 
 

Why You’ll Love Working With Us:

• Global Perspective: Collaborate with our international teams and expand your horizons.
• Flexible Working: Tailor your work setting to your personal needs, with options for remote working with Top-notch Home Office Equipment to optimize your work environment.
• Celebrate Life: Enjoy additional leave for those moments that matter most.
• Office Perks: Relish a variety of breakfast options and snacks, always on us.
• Meal allowance: Enjoy a daily compensation of 100 MDL for your favorite food choices after the probation period.
• Growth and Learning: Acquire valuable insights and skills for a brighter professional future.
• Self-Care: Receive up to 30 EUR per month in compensation support after the probation period.
• Team Spirit: Connect and grow with your colleagues at our regular team-building and company events.

Your Day-to-day responsibilities:

• Be the success champion: You efficiently resolve all inbound and outbound support requests following established guidelines. Whether providing support via email, voice chat, or telephone, you'll consistently go above and beyond to ensure our customers receive the timely, high-quality assistance they deserve.
  
• But that's not all! Be the Team Player: As a valued team member, you also work closely with management to identify opportunities to improve overall customer satisfaction. By collaborating with your colleagues and leveraging your exceptional communication skills, you'll help us create a more seamless and positive customer experience.

 Preferrable Background: 

• Proficiency in the English language B2-C1 level, is required.
• Promising multitasking abilities to keep up with the pace of our dynamic workplace.
• The confidence and independence to manage your time effectively while collaborating seamlessly with your colleagues.
• The ability to work with minimal supervision allowing you to bring your unique talents to the table.
• Strong computer skills to keep up with our technology and processes.
• An ability to thrive in a fast-paced environment where challenges are met with a smile and a can-do spirit.
  

Even without every qualification, your unique experiences and skills could make you a great addition to our team, so embrace the opportunities that await you here. Your journey may lead to new skills, relationships, and success. 

One team. Millions of happy customers worldwide. Join us!

https://www.thecustomizationgroup.com/

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