Membership Manager

Bombay is a collection of entertainment and hospitality brands, crafted to deliver luxury in every detail – from our exquisite facilities to our personalised service and the unique stories we inspire. Located in the heart of Tallinn, Bombay redefines luxury VIP experiences with its exclusive club, boutique hotel, restaurants, bars, spa, and bakery, embodying the spirit of elegance and refinement.

Purpose of the role:

The Membership Manager is responsible for developing, implementing, and managing strategies to grow and retain the Bombay Club Membership base. This role involves creating, developing and implementing member engagement activities, managing member communications, and ensuring that members receive high value from their association with the Bombay Club. 

Your responsibilities will be: 

• • Defining the Bombay Club membership strategy in line with stakeholder agreement, to optimise and utilise all our assets, to attract and retain a core membership community.
    
  • Identifying a membership platform on which Bombay Club membership can stand and grow.
    
  • Creating, developing and executing strategies to attract and build a core membership for the Club and a vertical that optimises our other verticals.
    
  • Monitoring membership trends and identifying opportunities for growth.
    
  • Conducting outreach activities, including attending events and networking to promote membership.
    
  • Curating a loyalty program that defines and optimises member benefits for all members.
    
  • Planning and implementing programs and events that engage and provide value to members.
    
  • Developing member recognition programs and initiatives to enhance member satisfaction and loyalty.
  • Maintaining regular communication with members through newsletters, emails, social media, and other channels.
  • Analysing membership data to track performance against goals and identify areas for improvement.
  • Developing and managing the membership budget, ensuring efficient use of resources.
  • Working closely with other departments to align membership strategies with all other departments in Bombay, and their goals.
    
  • Utilising the marketing collateral to develop campaigns and materials promoting membership.
    

What we expect from you? 

• • Bachelor’s degree in business, marketing, communications, or a related field.
    
  • Minimum of three years of experience in membership management, preferably with experience in implementing and launching loyalty programs in luxury-related industries, and working with high-net-worth individuals (HNWI).
  • Proven track record of successfully growing and retaining a membership base.
  • Excellent interpersonal and relationship-building skills.
    
  • Proficiency in CRM systems and membership management software.
    
  • Strong organisational and project management abilities.
    
  • Analytical skills to interpret data and develop actionable insights.
    
  • Ability to work independently and as part of a team.
  • Strong written and verbal communication skills in English.

Why join Bombay? 

• • Celebrate together: In addition to annual holidays, enjoy a birthday day off and paid vacation days to celebrate personal life achievements (e.g., child’s first school day, marriage, etc.).
  • Well-being focus: Monthly sports compensation with Stebby, 3 health days per year, and private health insurance with Confido.
  • Paid sick leave: Paid sick leave from the 2nd day.
  • Learning development: Generous learning development package (personal development plan training, company-wide knowledge sharing training).
  • Investment opportunity: Opportunity to invest in the Group’s venture fund, Yolo Investments.
  • Legendary events networking: Most legendary events and networking opportunities with colleagues.
  • Modern office environment: A comfortable and contemporary office in the heart of the city with plenty of fruits, snacks, drinks, and good vibes.
  • Free parking: Free parking at the office.
  • Other benefits: Benefits may vary when joining under a Service Agreement and working fully remote from another country.

This is your chance to be part of something unique, a world of exclusiveness, tailored solutions, and exceptional quality. 

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