Dutch Technical Support

Greece is known as a beautiful holiday destination but did you know you are also able to move there and start a new job! We can help you make this happen, we can offer you a job in an ambitious, international company in which you are able to help customers with their questions. Further you will be experiencing the way of living in Greece, you can try the traditional cuisine, enjoy the weather and visit the hotspots. Sounds like an opportunity for you check out this position!

For one of the biggest names in Cyber security we are looking for Technical Support Agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have.

Our ideal candidate is

• A natural team player - we believe in supporting and developing our people,
• Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Required skills

• Fluent in Dutch (level C2)
• Working proficiency in English
• Excellent communication skills
• Processing refund requests for automatic renewals
• Resolving activation issues (Error 2: Activation Key not found...) related to software
• Troubleshooting and resolving download issues
• Handling billing inquiries regarding automatic renewal charges
• Supervising upgrades for enhanced protection
• Assisting users in onboarding for subscription services
• Addressing and resolving VPN connection problems ("Connection Error: Secure VPN has experienced a connection failure. Please try again later.")
• Managing updates for credit card information
• Utilizing strong PC skills, multitasking abilities, flexibility, and maintaining a professional approach, including punctuality and attendance, along with soft skills

Benefits

• Excellent benefits package
• Multilingual and excellent work environment to provide customer service
• Extensive training
• Adaptation to Greek Culture and Greek language Courses
• Internal employee incentives
• Located in an amazing office in Greece with excellent transport links
• Excellent relocation package with a great support system for non-local hires
• Private Health coverage
• Enjoy life in Greece, there are loads of social sports events

Location

Piraeus, Greece 

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