IT Support Specialist

Requirements

▪ You have initial experience in IT support and can identify faults flexibly and quickly and install individual IT solutions

▪ You have a high level of customer and service orientation

▪ You feel comfortable using ticket systems such as Zendesk, Intercom or similar

▪ You have good knowledge of common operating systems, software applications and network technologies

▪ You have a high affinity for networks and technology

▪ You are willing to learn and have good comprehension skills

▪ You are characterized by a high level of reliability and communication skills

▪ You organize your day and upcoming tasks independently

▪ You speak fluent German and have a class B driving license

Tasks Responsibilities

▪ You are the first point of contact for our practices and respond to submitted tickets (LVL 1, by phone and via software ticket) as quickly as possible

▪ You are responsible for the technical support of our practices

▪ You help us to update and further develop our internal documentation, self-help articles and guidelines

▪ You are also active on site in an emergency or you lead our remote hands on site

▪ You support our practices on site if necessary and carry out field work if required

Core Benefits

1) Impact on healthcare: The opportunity to directly contribute to improving healthcare through technology.

2) A high degree of autonomy: Employees are given responsibility to drive innovation and bring ideas to life.

3) Growth opportunities: Room for professional development and more responsibility within the company.

4) Free lunch at the Essen headquarters

5) Competitive, market-based salary despite the startup atmosphere

6) Apple company laptop and equipment provided

7) 30 days paid vacation

8) Personal healthcare and a free gym membership

9) Job ticket for easy commuting

10) Regular team events

Hiring Process

Step 1: First phone interview with Mikail (founder) to get background and technical knowledge.

Step 2: Meet with the on-site team and assess cultural fit.

Step 3: 2-day assessment center with the Junior Tech Lead to assess technical and problem-solving skills.

Final Decision: Final decision is based on team feedback and technical performance.
Timeframe: The process is designed to take 2 weeks to 1 month from start to finish.

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