Culture and Communication Trainer

In Collaboration, We Are Seeking an English-Speaking Culture and Communication Trainer to Join Our Egypt Team!

Partnering with a premier Outsourcing/BPO consultancy, we’re excited to onboard a Culture and Communication Trainer with an authentic connection to English-speaking cultures. This role is perfect for someone who has lived in the UK, Northern Ireland, or other English-speaking regions, immersing themselves in the local culture, dialects, and customs. Your insights and experiences will play a crucial role in shaping our cross-cultural training initiatives for a diverse workforce.

Position: Culture and Communication Trainer

Location: Cairo, Egypt or Alexandria, Egypt
Employment Type: Full-Time

Duties and Responsibilities

• Design Deliver Training: Develop and facilitate training programs that enhance communication skills, cultural sensitivity, and cross-cultural awareness, with a focus on English-speaking employees.
• Create Engaging Content: Build interactive training materials, from presentations to e-learning modules, that effectively support diverse learning needs.
• Conduct Interactive Sessions: Lead both in-person and virtual training sessions, promoting active engagement and ensuring key concepts are understood.
• Collaborate with Teams: Partner with various departments to assess training needs and create learning solutions that align with organizational goals.
• Evaluate Improve Programs: Use feedback, assessments, and performance data to continuously enhance training programs.
• Offer Personalized Coaching: Provide one-on-one support for employees, addressing specific communication or cultural challenges as they arise.
• Stay Updated: Keep current with trends, best practices, and cultural nuances in the BPO industry, particularly those impacting English-speaking markets.
• Support New Hires: Guide new employees through cultural orientation and language support, setting them up for success from day one.

Requirements

• Fluency in English (native or near-native) is essential.
• Bachelor’s Degree in Communication, Intercultural Studies, Education, or a related field Master’s degree preferred.
• Proven experience as a trainer or facilitator in multicultural settings.
• Deep understanding of English-speaking cultures, communication styles, and business etiquette.
• Exceptional presentation and facilitation skills, with the ability to engage and motivate diverse audiences.
• Experience with instructional design and curriculum development is a plus.
• Strong interpersonal skills, building rapport with employees at all levels.
• Adaptability to modify training methods to suit various learning styles and cultural backgrounds.
• Proficiency in MS Office Suite, with LMS or e-learning platform experience preferred.
• Certification in training or coaching (e.g., CTT+, CPLP, ACC) is advantageous.

What We Offer

• Competitive remuneration based on experience, skills, and performance
• A positive and collaborative team environment
• Tools, resources, and mentorship to support your professional growth
• A range of additional benefits

If you’re passionate about cultural connections and communication excellence, we’d love to have you join our team in Egypt!

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