Customer service agent - Danish-speaking

We're on the lookout for our new teammate! Are you driven by providing excellent service and guidance to customers? Do you thrive on using the phone and digital tools in your everyday life? Well, it might just be you we're looking for!

As an Customer Service Agent, your daily routine will involve receiving and handling incoming calls from customers in need of assistance while traveling abroad. For you, the role of an assistance coordinator means checking if the customer has travel insurance, how they are covered by it, referring them to hospitals, or possibly assisting with arranging their journey back home. In addition to this, you will convey information you gather from the customer to our partners and insurance companies.

What can we offer the right candidate?

• We are committed to providing excellent training and support, and we have developed a comprehensive onboarding program for this very purpose
• Attractive salary
• Opportunities for professional and personal development
• A great working environment with a wealth of expertise and social events
• New and stylish offices in the heart of Torrevieja with a view of the sea

To excel in this role, we would like you to have the following qualifications:

• Experience as a tour guide or a similar role is an advantage
• Experience in customer service
• Fluent in Danish, Swedish or Norwegian, both written and spoken
• Proficient in English, both written and spoken
• Medical background, such as a nurse or similar, is an advantage but not a requirement
• A clean criminal record is a prerequisite

The right person for the job typically possesses personal qualities like being positive and approachable. In this role, you'll often face various challenges and need to act fairly quickly, so being solution-oriented is crucial. You are naturally curious and eager to acquire knowledge you are also goal-oriented and work in a structured manner. It's an advantage if you enjoy a fast-paced environment and are motivated by working in a dynamic setting. The role requires a lot of teamwork, where you support and assist each other in solving different cases, but you should also be comfortable working independently and be relatively self-reliant.

We look forward to hearing from you! If you have any questions, please feel free to contact applications@vikingassistance.com

Application deadline:

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