Customer Service Scheduling Analyst

About us
In 2022, Instabee was founded after combining Instabox and Budbee - two leading last-mile delivery companies with three consumer-facing brands: Budbee, Instabox and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European e-commerce enabler. Always with the customer at heart.

We’re fast, both in terms of parcel delivery and when it comes to growing our business. So far our journey has taken us from Sweden to the rest of Scandinavia and parts of continental Europe, but we have no plans to stop anytime soon. As we continue to expand our product offering to new merchants and geographic regions, our logistical network and operations are getting increasingly complex.

About the role

Exciting opportunities await as we are seeking a Customer Service Scheduling Analyst to join our team at Instabee. In this role, you will be responsible for managing and optimizing the department’s schedule, ensuring efficient staffing to meet our goals. You will analyze data to evaluate performance trends, forecast demand, and make data-driven decisions that enhance our scheduling process.

Key responsibilities

The main responsibility for this role is to manage the department's schedule, evaluate data and provide valuable analytical insights to support the team, in a dynamic environment.

• Develop and manage the schedule for the Customer Service team to meet operational needs.

• Analyze historical data and real-time information to optimize staffing levels.

• Monitor and assess key metrics to forecast demand and adjust schedules accordingly.

• Collaborate with Customer Service Manager and Team Managers to ensure staffing aligns with service levels and business priorities.

• Continuously improve scheduling processes by implementing data-driven strategies.

• Ensure flexibility in scheduling to account for unexpected changes or peak periods.

About you

We're searching for an enthusiastic, curious mind who's not afraid to take on unsolved challenges and abstract concepts. Your toolbox should include:

• A degree in Computer Science, Mathematics, Statistics, Finance, or related field.

• Strong analytical skills with the ability to interpret data and make informed decisions.

• Excellent organizational skills and attention to detail.

• Ability to work in a dynamic environment where no two days are the same.

• Adaptability and resilience in an environment where priorities can shift.

• Familiarity in tools such as Quinyx/Planday or a big eagerness to learn.

If you are passionate about optimizing schedules through data analysis, thrive in a fast-paced environment, and enjoy improving processes, we’d love to hear from you!

What You’ll Get

We can promise you that you will be challenged, develop your skills and have the opportunity to work with truly amazing and competent colleagues. If you like changes and want to set new processes and ways of working - this is the place for you!

Of course, we have all the necessary and standard benefits in place, but in addition to this, we can also offer:

🌇 Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm.

🐶 Puppy Friendly: Bring your dog to work - we've got a whole floor for our furry friends!

🍸 Rooftop Fridays: Chill out at our Friday rooftop bar with the best views in town

🏓 Fun Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time.

👶 Parental Pay for Six Months: Step away from work and provide the best care

and love to your little one.

🎂 A Day Off on Your Birthday: We love to celebrate, so enjoy your birthday to the fullest with a day off each year!

This recruitment process consists of personality tests via Alva Labs and background checks as a review of previous public criminal records. The result is public information that is handled confidentially. This is mandatory for all recruitment processes in Sweden.

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