Czech-Speaking Technical Support Specialist - Based in Lisbon

Are you a problem-solver who enjoys technology and enjoys helping others? This is your opportunity to work as a Technical Support Specialist for Microsoft in Lisbon, where you’ll help enterprise customers solve complex technical issues using the latest Microsoft technologies.

What You’ll Do:

• Provide exceptional technical support to Microsoft enterprise customers, resolving issues related to Office 365, Microsoft Teams, and Azure Active Directory.

• Troubleshoot technical problems and collaborate with engineers, product groups, and management to find the best solutions.

• Maintain a high standard of customer satisfaction by managing expectations and delivering efficient support in Czech and English.

• Ensure all requests adhere to the Service Level Agreement (SLA) and document your technical work for future reference.

What You’ll Bring:

• Strong technical expertise in Office 365, Exchange Online, and networking protocols (Kerberos, DNS, NTLM, etc.).

• Experience working with Azure Active Directory Connect, Active Directory, and PowerShell.

• Excellent communication skills in Czech and English (both written and spoken).

• A customer-focused mindset with the ability to thrive in a fast-paced, dynamic environment.

What’s in It for You:

• Competitive salary and benefits, including meal and holiday allowances.

• Health insurance starting from day one.

• Relocation package: Assistance with your move to Lisbon, including a fully equipped company-rented apartment for the first 14 months, with all expenses (utilities, internet, etc.) covered.

• Flight reimbursement and a free annual flight back to your home country.

• Continuous development opportunities and access to Microsoft’s latest technology.

Lugar de trabajo