Supervisor - Naylors

Naylors is one of the UK’s leading equestrian retailers. Founded in 1965, we are a forward-thinking, vibrant business operating in the equestrian, countrywear and pet retail sectors. From our huge flagship superstore in Rochdale, Lancashire, we have expanded to Nantwich, Cannock and Kidderminster with many more sites on the cards as we drive our UK expansion forward. We also serve from our industry leading website at www.naylors.com. We are also extremely influential on social media platforms with a collective following of over 126,000 followers. Since 2020 we now operate a number of Naylors’ concession stores within GO Outdoors across the UK.

Role Overview:

Day-to-day you will be dealing with and advising our customers on our extensive range of equestrian, country and pet ranges. You will be part of a highly motivated and enthusiastic team dedicated to providing excellent customer service and ensuring our customers receive the best possible shopping experience whilst in our store. You will take responsibility for the day-to-day running of the store and your team.

Key Duties/Responsibilities:

• Support the Store Management team lead and motivate a high performing, highly engaged team of colleagues.

• Support a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.

• Support colleagues through internal development programme to support future talent and career pathways to help us grow our business.

• Uphold a store that is safe and compliant operating environment for all colleagues and customers.

• Deliver our financial results in line with or more than company targets.

• Duty manage and take responsibility for the store in the absence of the Store or Department Managers.

Skills/Experience/Knowledge:

• Great role model who supports colleagues by mentoring and sharing knowledge to build stronger team.

• Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills. 

• At least 1 year supervision experience, preferably in a similar format of retail.

• Experience of effectively prioritising and delegating workload to achieve team goals and objectives.

• A passion for customer service and a proven record of delivering excellence in this area.

• Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Manager.

• Keen interest in riding and/or the equine community.

Leadership Behaviours:

• Leads with a plan/do/review mindset.
• Confident and clear decision maker.
• Communicates in a way that inspires and engages.
• Strives to be better.
• Resilient and positive attitude even under pressure.
• Takes personal responsibility.
• Lives and breathes our values.
• Passionate about developing teams.
• Committed to two-way, clear, and honest feedback.
• Builds great relationships

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Incremental Holiday Allowance
• Staff Discount On JD Group and other brands within the organisation
• Discounted Memberships on JD Gyms
• Personal development opportunities to learn and develop at work.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.

Thank you again for your time.

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