Italian Customer Experience Specialist

A leading online travel platform is revolutionizing travel for millions worldwide. With a global presence, this company offers access to over 2,000,000 hotels and vacation rentals. Founded in 2005 and part of a major international travel group, the platform provides exceptional booking services across 38 languages, blending local expertise with top deals for business and leisure travelers. The company employs over 5,000 professionals from 70 nationalities, creating an innovative environment that encourages creativity, collaboration, and efficiency.

About position

We are seeking a Customer Experience Specialist to join our dynamic team and provide exceptional service to our global customers and partners. In this role, you'll manage communication through phone and email, assisting with reservations, inquiries, and problem-solving to ensure a seamless experience. You’ll collaborate with cross-functional teams, contribute to improving customer service processes, and play a key role in achieving team goals. If you're a detail-oriented, customer-focused individual with strong communication skills in both Italian and English, this is a fantastic opportunity to grow your career in a fast-paced, international environment.

Your tasks

• Provide excellent customer service to both guests and partners via phone and email.
• Execute self-service solutions and enhance customer service strategies.
• Meet individual and team performance goals (KPIs).
• Identify and suggest improvements to work processes to Team Leaders or Managers.

Your profile

• Proficient in spoken and written Italian and English (C2 level).
• 1-2 years of experience preferred (fresh graduates welcome).
• Background in customer service, hospitality, or the travel industry is a plus.
• Strong communication skills, excellent telephone manners, and critical thinking abilities.
• Typing speed of 30 words per minute.
• Willingness to work rotating shifts, weekends, and public holidays.
• Ability to work independently and within a team.
• High level of integrity and confidentiality.

Benefits

• Full-time contract (40 hours/week), 5-day work week.
• Competitive salary and 2-4 weeks of paid training.
• Discounted hotel stays worldwide.
• Opportunities for career growth in global office locations.
• Multinational, balanced work environment with smart-casual dress code.

Location

Budapest, Hungary

Lugar de trabajo