Team Lead CRM Automations

We are The Customization Group,

A global leader in mass customization. With facilities in the USA, Poland, and Latvia, our team can manufacture up to 500.000 personalized products daily, reaching millions of customers through 20+ of our own online shops and 1,000+ external shops.

Our digital on-demand business model expresses our commitment to sustainability and innovation. Our diverse team of over 500 professionals from 40 different nationalities works together to offer a wide range of high-quality products that bring happiness around the world. You will fit in here if you are a unique individual with a proactive, self-driven work attitude and a good sense of ownership.

We have a brand-new opportunity for a skilled Team Lead CRM Automations. In this role, you'll take charge of CRM automation, where your leadership and creativity will redefine customer connections.. Sounds good? Then keep reading!

Why You’ll Love Working With Us:

• Global Perspective: Collaborate with our international teams and expand your horizons.
• Flexible Working: Tailor your work setting to your personal needs, with options for in-house or hybrid models.
• Growth and Learning: Acquire valuable insights and skills for a brighter professional future.
  
• Team Spirit: Connect and grow with your colleagues at our regular team-building and company events.
• Office Perks: Unlock a comprehensive benefits package tailored to your location, including private health insurance, a competitive compensation plan, sports allowance coverage, and meal options for lunch and breakfast on us—details will be shared during the interview.

Your Day to Day responsibilities:

• CRM Strategy Leadership: Design, optimize, and steer CRM workflows to enhance customer engagement, ensuring alignment with business and marketing strategies.
• Customer Journey Optimization: Lead the mapping and segmentation of customer journeys to deliver high-impact, personalized campaigns that drive growth.
• Campaign Performance: Oversee continuous monitoring, A/B testing, and data-driven optimization to ensure maximum campaign effectiveness.
• Innovation Best Practices: Introduce cutting-edge CRM strategies and tools, setting new standards for campaign efficiency and success.
• Team Leadership Mentorship: Lead and mentor a team of CRM Automation Specialists, guiding them through technical challenges and fostering a collaborative, growth-focused culture.
• Cross-Functional Collaboration: Work closely with marketing, IT, and other teams to integrate CRM strategies into broader business objectives, driving cross-channel success.

Preferred Background:

• Education: Bachelor's degree in Marketing, Business Administration, or related field.
• Leadership CRM Experience: 4-6 years in CRM management with proven success in CLV improvement, revenue growth, and team leadership.
• Technical Proficiency: Strong experience with CRM platforms, data architecture, scripting, and integrations, capable of troubleshooting under pressure.
• Marketing Skills: Expertise in multichannel campaigns, customer engagement strategies, and impactful marketing copywriting.
• Data-Driven Analytical: Proficient in data analytics, customer journeys, and predictive modeling, with a focus on actionable insights.
• Mindset Project Management: Proactive leadership mindset, capable of managing multiple projects independently, prioritizing effectively, and handling high-pressure situations.

Even without every qualification, your unique experiences and skills could make you a great addition to our team, so embrace the opportunities that await you here. Your journey may lead to new skills, relationships, and success.

One team. Millions of happy customers worldwide. Join us!

https://www.thecustomizationgroup.com/

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