IT Administrator - Managed Services

Company mission

We've continuously invested in new technologies since its founding in 1998 and is proud to employ over 400 IT experts.

Our broad portfolio of IT services is based on a solid IT architecture with a focus on security, infrastructure and cloud solutions. With locations throughout Germany, branches in Switzerland and our own support department, we offer you not only proximity, but also tailor-made, manufacturer-independent advice.

With us, you have the opportunity to exploit your full potential as an IT pioneer. Our company promotes committed employees and offers space for continuous development and innovation. Your work will help accelerate our customers' innovative power and ensure their long-term success.

Core Values

We trust in the competence of our employees and offer our young IT professionals excellent career opportunities. The promotion and development of individual talent is an essential contribution to the sustainable market development of our company. We stand for fairness and respect in our dealings with customers, partners and employees. A friendly and positive working atmosphere is the prerequisite for performance, satisfaction and success. Customer and service orientation is very important to us.

Requirements

You have several years of practical experience in one or more of the following areas:

▪ Microsoft product range (Windows Server, Active Directory, Exchange, MS-SQL, etc.)
▪ Storage (IBM, NetApp, Dell, Huawei)
▪ Virtualisation (VMware vSphere, Citrix XenServer, MS Hyper-V)
▪ Microsoft Terminal Services or Citrix XenApp/XenDesktop
▪ Veeam BR or Veritas Backup Exec
▪ IT security (Sophos, Barracuda Networks, Kaspersky Endpoint Protection, Forti)

Moreover, you speak fluent German (C1/C2)

Tasks Responsibilities

▪ Acceptance of customer faults, recording in the ticket system, independent analysis and problem solving

▪ Our Support is not a classic hotline, but maintains a partnership-based and very personal customer relationship

▪ Many of our customers have outsourced complex IT/server infrastructures to us, which are fully managed by IT Support

▪ IT Support has teams of experts (e.g. Microsoft, Citrix, VMware, etc.) who provide second or third level support and have a high level of expertise

▪ Due to the close proximity to the customer, the support team also works conceptually and advises customers on all questions relating to the IT infrastructure

▪ Many customers are also supported regionally on site by the support team, i.e. the activity can be a mixture of internal and external support for our customers, depending on their wishes

Core Benefits

Health/Wellness Programs:

1) Business Bike, Hansefit, Wellpass, and company pension schemes.
2) Access to company fitness programs.

Work-Life Balance:
1) Flexible working hours.
2) Up to 2 days of home office per week.
3) Annual company-wide events.

Professional Development:
1) Paid certifications and further training.
2) Opportunities to switch between departments and projects.
3) Structured onboarding and feedback processes.

Advantages why one should join this role:
1) Comprehensive IT Management: Manage complex IT/server infrastructures entirely.
2) Customer Interaction: Close customer relationships and conceptual advisory role.
3) Flexible Work: Mix of internal and external customer support based on preference.
4) Team Culture: Supportive and friendly team environment with a focus on personal and professional growth.
5) Stability and Growth: Opportunity to work in a stable and growing company with future-oriented IT solutions.

Hiring Process

1) Initial Interview: Discuss experience, skills, and fit for the role.

2) Probation Day: Hands-on evaluation to see fit in real work environment.

3) Final Decision: If both sides agree, proceed to hiring.

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