Dutch Technical Customer Support Advisor

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

About position

As a Technical Customer Support Advisor, you will deliver top-tier technical assistance to our clients through phone and email. Your role will involve supporting B2B customers (merchants) by resolving issues related to their e-commerce transactions on the platform. You’ll investigate and troubleshoot payment and account concerns, ensuring strong relationships with customers through prompt follow-up.

Your role

As a Customer Service Advisor, your main duty will be to deliver exceptional support to customers by handling both technical and administrative queries via telephone, chat, and email. This will involve helping customers with the installation and setup of their terminals or online payment solutions, resolving any reported issues, and fostering strong customer relationships.

Your profile

• Fluent in the requested language
• Working proficiency in English 
• Ideally, you bring experience from a call center environment,
• Possess excellent communication and interpersonal skills,
• Maintain a positive, adaptable mindset
• Team-oriented with a keen interest in technology
• Service-oriented and skilled at managing conflicts constructively.

Benefits

• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with the possibility of a bonus 
• Employee benefits such as meal cards, transport cards and private insurance
• Free fruit and coffee
• Growth opportunities

Location

Barcelona, Spain

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