Dutch Customer Service Agent

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Your role

The role entails assisting telecommunications customers who have inquiries about their services. This includes addressing both administrative and technical questions through various communication channels such as phone, email, and chat. It is important that you have an error-free and smooth writing style.

Profile

• Are you the Inbound Contact Center Agent we are looking for and do you have the following characteristics and/or qualities?
• You are service and result-oriented
• You are computer-savvy
• You can work and problem-solve independently with a good dose of analytical thinking
• You have the ability to empathize with your customer
• You are a good listener and have good communication skills
• You have a good command of the Dutch/Flemish with the English language
• Hospitable, customer-friendly and helpful to the customer
• Flexibility and empathy are very important
• You are looking for a challenging long-term position

Our offer

• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call center, with a good dose of fun
• Market-based basic salary with the possibility of a bonus
• Employee benefits such as meal card, transport card and private insurance
• Free fruit and coffee
• Growth opportunities

Location

Barcelona (Spain)

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Lugar de trabajo