Dutch Technical Customer Support Advisor

Thinking about moving abroad? Take a look at Barcelona where there is a lot to do and experience. You will be able to visit a good number of museums, the Barcelona Cathedral and the Sagrada Familia. You can experience the culture and maybe even learn Catalan or Spanish. All of this is possible while working for one of the biggest companies in communication. Want to take the next step and start this new adventure? Take a look at this job position!

About position

As a Technical Customer Support Advisor, you will deliver top-tier technical assistance to our clients through phone and email. Your role will involve supporting B2B customers (merchants) by resolving issues related to their e-commerce transactions on the platform. You’ll investigate and troubleshoot payment and account concerns, ensuring strong relationships with customers through prompt follow-up.

Your role

As a Customer Service Advisor, your main duty will be to deliver exceptional support to customers by handling both technical and administrative queries via telephone, chat, and email. This will involve helping customers with the installation and setup of their terminals or online payment solutions, resolving any reported issues, and fostering strong customer relationships.

Your profile

• Fluent in the requested language
• Working proficiency in English 
• Ideally, you bring experience from a call center environment,
• Possess excellent communication and interpersonal skills,
• Maintain a positive, adaptable mindset
• Team-oriented with a keen interest in technology
• Service-oriented and skilled at managing conflicts constructively.

Benefits

• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with the possibility of a bonus 
• Employee benefits such as meal cards, transport cards and private insurance
• Free fruit and coffee
• Growth opportunities

Location

Barcelona, Spain

Lugar de trabajo