Customer Service Representative (Italian) – In Bratislava or Remote in Slovakia

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Your Responsibilities:

• Handle inbound calls from customers, providing assistance with enquiries or troubleshooting their orders and devices.
• Use cutting-edge diagnostic tools and Excel to guide customers through solutions to technical issues.
• In more complex situations, arrange technician visits or order spare parts to resolve problems.
• Identify opportunities to inform customers about new and exciting products (cross-selling and up-selling).
• Be an Ambassador for the brand by educating customers and sharing in-depth knowledge of products and values.

Requirements:

• Fluent in written and spoken Italian (C1) and proficient in English for communication with the international team.
• Eligible to work and live in Slovakia.
• Passion for delivering excellent customer service via phone, email, and social media.
• Solid computer skills and experience with MS Office.
• Solution-oriented, with the ability to provide the best possible outcomes for customers.
• Well-organized and able to manage priorities, even under pressure.

#LI-MM1

Lugar de trabajo