Dutch or Flemish Customer Care Ambassador in Casablanca (Remote)

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

About the Role:

As a Customer Care Ambassador, you'll be the friendly face and comforting voice of our company, fostering strong connections with our cherished customers. Your genuine enthusiasm and proactive approach will not only address their needs but also leave them with a smile. Join us in creating exceptional customer experiences!

Responsibilities:

• Engage effortlessly in Dutch or Flemish, offering both spoken and written support at a proficient C2 level.
• Embrace learning opportunities and effortlessly juggle multiple tasks, ensuring swift and effective responses to customer queries.
• Leverage your exceptional interpersonal skills to communicate empathetically and effectively, understanding and addressing customer concerns with care.
• Infuse every interaction with a service-oriented mindset, embodying kindness and a commitment to exceeding customer expectations.
• Delight customers with your soothing telephone presence and engaging conversational style.
• Embrace healthy competition, always striving for excellence while keeping customer satisfaction at the forefront.
• Navigate our systems with ease, utilizing basic computer skills to provide efficient assistance.
• While prior experience as a call agent is a plus, it's not essential—your positive attitude and willingness to learn are what truly matter.

Benefits:

• Enjoy a competitive fixed salary, with the opportunity for a bonus after just 3 months.
• Access the possibility of salary advances, offering financial flexibility when needed.
• Secure a permanent contract upon successful completion of the trial period, with long-term employment prospects.
• Receive contributions to your retirement pension (CNSS) and benefit from health care insurance with an 80% medical fees refund.

Location:

This role offers the flexibility of remote work, with residency in Morocco required.

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