Club Doorman

Bombay is a collection of entertainment and hospitality brands, crafted to deliver luxury in every detail – from our exquisite facilities to our personalised service and the unique stories we inspire. Located in the heart of Tallinn, Bombay redefines luxury VIP experiences with its exclusive club, boutique hotel, restaurants, bars, spa, and bakery, embodying the spirit of elegance and refinement.

At Bombay Club, luxury and exclusivity unite to offer an unparalleled casino experience. Our meticulously designed gaming tables, featuring timeless classics like Blackjack, Roulette, Baccarat, and Poker, promise games and experiences worthy of a story.
Welcome to Bombay, where luxury is reimagined, and every moment becomes a canvas for elegance and excitement.

Purpose of the role:

The Club Doorman is responsible for providing exceptional customer service and security for the club guests and staff at the entrance of the hotel. This role involves welcoming guests, ensuring the safety and security of the premises, and maintaining a professional and friendly atmosphere.

Your responsibilities will be:

• Greeting and welcoming guests professionally and courteously when they arrive and leave.
• Providing information about the club services, promotions, and events.
• Working together with the Club management and Surveillance team in order to ensure guest and staff safety in the Club premises.
• Enforcing the hotel's dress code and entry policies.
• Handling difficult situations with tact and professionalism, including denying entry to underage or visibly intoxicated individuals.
• Engaging with guests in a friendly and courteous manner. Resolving minor guest complaints or issues, and escalating more serious concerns to the appropriate manager.
• Coordinating with security and other staff to manage the flow of guests.
  Responding promptly and appropriately to emergencies, including medical incidents, fire alarms, and evacuations.

What we expect from you:

•  Conversational-level English Estonian are essential. Any other language is a plus.
• Previous experience in customer service or a similar role is preferred.
• Working experience in the security field is not required but is an advantage.
• Basic knowledge of security procedures and protocols.
• Strong communication and interpersonal skills, with the ability to adapt your approach, especially when dealing with VIP clients.
• Basic computer skills, with attention to accuracy in administrative duties.
• Ability to stand for long periods and perform in a fast-paced environment.
• Flexibility in shift and working hours, including nights and weekends.
• A valid driver’s license.

Why join Bombay Club? 

Here at Bombay Club, we redefine entertainment, pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay Club is set to be as exceptional as the world-class offerings we pride ourselves on.

• Celebration Time off: a birthday day off, and paid vacation days for personal milestones (e.g., child’s first school day, marriage). 
• Health Wellness: Access to the Salu Digital Healthcare Platform, monthly sports compensation with Stebby. 
• Sick Leave: Paid sick leave from the 2nd day. 
• Work Essentials: Shoe compensation and work outfits provided by the company. Makeup compensation for women. 
• Training Onboarding: Extensive training tailored to our products, services, values, and standards to ensure your success at the company. 
• Learning Development: A generous learning and development package. 
• Investment Opportunities: Option to invest in the Group’s venture fund, Yolo Investments. 
• Working Environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks. 
• Networking Opportunities: Plenty of events and networking opportunities with colleagues.
  

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