French Customer Support Consultant - The Czech Republic

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Job description:

As a Customer Service Consultant, you will be the primary contact for Lufthansa passengers and you will be answering questions mostly regarding flight reservations, cancellations, and online check-in via phone.

All the Customer Consultants are taking calls equally in their market language and also in English from various countries (e.g. Germany, Scandinavia, United States…).The position is remotely stationed in the Czech Republic.

The Client contributes for the internet connection in the amount of 500 CZK brutto per month and provides financial support when traveling to the office for monthly training, refreshers, meetings, etc.

Profile requirements

You speak French at a fluent level and English at an intermediate level.You have great communication, multitasking, and problem-solving skills.A big plus if you have been working in customer service in the past. 

We offer

• A remote position based in the Czech Republic (either you live in the Czech Republic or want to relocate to the Czech Republic)
• A professional and multicultural working environment with people from different nationalities
• Modern induction training and career path
• Gaining experience working in a world-leading flight company
• Opportunity to grow within the organization
• A contract focused on a long-term relationship
• Full-time job Sunday - Thursday, 7:30-16:00 
• Meal allowance
• Paid flight ticket + the company pays for accommodation for the first 2-3 months
• Fixed salary + bonus.

#LI-MM1

Lugar de trabajo