German/English Customer Support Consultant - Serbia

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Job description:

As a Customer Service Consultant, you will be the primary contact for Lufthansa passengers and you will be answering questions mostly regarding flight reservations, cancellations, and online check-in via phone.

All the Customer Consultants are taking calls equally in their market language and also in English from various countries (e.g. Germany, Scandinavia, United States…).

The position is remotely stationed in Serbia. Profile requirementsYou speak German at a B2 level and English at a B2 level. 

You have great communication, multitasking, and problem-solving skills.A big plus if you have been working in customer service in the past. 

We offer

• A remote position based in Serbia. 
• A professional and multicultural working environment with people from different nationalities
• Modern induction training and career path
• Gaining experience working in a world-leading flight company
• Opportunity to grow within the organization
• A contract focused on a long-term relationship
• Full-time job, 8h/day, 40h/week
• Relocation package
• Fixed salary + bonus
• 21 days of vacation
• Private health insurance 

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