Dutch/Flemish Inbound or Outbound Client Advisor

Thinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a people-orientated, ambitious company. Want to start this new adventure in your personal and professional life? Take a look at this position!

Your role

For the second largest energy producer and energy supplier in the Belgian market, we are looking for an Outbound Client Advisor candidate. As an Outbound Client Advisor, you will be responsible for delivering a high level of courteous and efficient customer service across multiple contact channels – phone, mail, chats social media.

Tasks

• Calling prospects via the delivered database / Receiving calls
• Active listening to understand the sales opportunities based on the needs of the client
• Comparing tariffs from other suppliers
• Convincing prospect to become Luminus client
• Assisting with the digital contract signing
• The agent goes through the contract with the client (online) assists with the digital contract signing
• Proposing/selling other products and/or services such as energy control monitors, boiler maintenance, e-mobility items.

Requirements

• Diploma of Secondary Education
• Contact center experience is an asset
• High proficiency in Dutch/Flemish and fluent in English
• PC skills (experience with working with computer systems)
• Good writing skills
• Customer orientation - Ability to develop and maintain strong relationships with clients
• Persuasiveness – to convince others, while using clear explanations and well-formed arguments
• Empathy - Understands another person’s circumstances, point of view, thoughts, and feelings.
• Self-confidence - Confidence in own powers and abilities.
• Sales Ability
• Willingness to learn
• Motivation to learn and do sales

Our offer

• Paid training
• Fun, people-oriented call centre
• Market-based basic salary
• Growth opportunities
• Relocation Package
• Private health insurance

Location

Sofia (Bulgaria)

Lugar de trabajo