Inbound Customer Service Agent

Join a leading global outsourcing and customer service company based in Morocco, known for providing exceptional customer experience solutions across various industries. With a strong presence in over a dozen countries, this dynamic company offers a collaborative work environment, professional growth opportunities, and a focus on innovation. You'll be part of a team that values excellence, adaptability, and employee well-being, driving success through continuous improvement and a customer-centric approach.

You, as an Inbound Customer Service Agent will be responsible for answering incoming calls from customers. Your role involves identifying customer needs and providing quick, effective solutions. Occasionally, you will also be required to close sales. You'll be part of a team that values excellence, adaptability, and employee well-being, driving success through continuous improvement and a customer-centric approach.

Responsibilities

Reporting to the team manager, their main tasks include the following:

• Handling inbound customer calls
• Actively listening to customers
• Identifying their needs, analyzing requests, and providing appropriate guidance
• Maintaining the highest level of customer service quality
• Ensuring both quantitative and qualitative project objectives are met

Requirements

• Excellent command of Dutch or Flemish, with strong verbal and written communication skills
• English (C1)
• Strong reasoning and argumentation skills
• Commercially driven mindset
• Strong listening abilities
• Empathy is a must
• Previous experience in telemarketing (inbound calls) is preferred.

Benefits

• Attractive salary + performance bonus
• Medical insurance + transport
• Comprehensive Training

Location

Casablanca, Morocco

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