Customer Service Representative (Italian) – In Bratislava or Remote in Slovakia 🇸🇰

Hartmann Recruitment is partnering with a leading BPO to find a talented Italian-speaking Customer Service Representative. You’ll be joining a dynamic team supporting customers of a global leader in household appliances.

Your Responsibilities:

• Handle inbound calls from customers, providing assistance with enquiries or troubleshooting their orders and devices.

• Use cutting-edge diagnostic tools and Excel to guide customers through solutions to technical issues.

• In more complex situations, arrange technician visits or order spare parts to resolve problems.

• Identify opportunities to inform customers about new and exciting products (cross-selling and up-selling).

• Be an Ambassador for the brand by educating customers and sharing in-depth knowledge of products and values.

Requirements:

• Fluent in written and spoken Italian (C1) and proficient in English for communication with the international team.

• Eligible to work and live in Slovakia.

• Passion for delivering excellent customer service via phone, email, and social media.

• Solid computer skills and experience with MS Office.

• Solution-oriented, with the ability to provide the best possible outcomes for customers.

• Well-organized and able to manage priorities, even under pressure.

What We Offer:

• Full-time schedule (40 hours per week), rotating shifts Monday-Sunday (8 am to 8 pm), with two guaranteed weekends off per month.

• Hybrid model for those living within 50 km of the office, or fully remote if further away.

• 3 weeks of fully office-based training from Monday to Friday (9 am to 6 pm).

• Meal vouchers worth 5.85€/day (117€/month).

• Commuting allowance of 50€ per month (600€/year).

• Multisport Card for gym and fitness access.

• KPI-based Performance Bonus of up to 10% of your monthly salary.

• Paid personal days (5 extra days per year for emergencies or short-term absences).

• Work in a hybrid model from our brand-new offices in Bratislava with outstanding facilities. 🌟

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