Dutch Customer Service

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

For one of the biggest names in jewellery, we are looking for customer service representatives.

Your tasks will be

• Respond to eCommerce client’s requests through multiple communication channels (phone and email)
• Maintain solid customer relationships by handling their inquiries and concerns (i.e., order upselling, troubleshooting, fraud orders and returns)
• Be knowledgeable about given promotions and inform customers about new offers
• Answers questions like Where is my order, How can I get a refund

Required skills

• Fluent in Dutch
• Working proficiency in English
• Excellent communication skills

Benefits

• Excellent benefits package
• Multilingual and excellent work environment to provide customer service
• Extensive training
• Adaptation to Greek Culture and Greek language Courses,
• Internal employee incentives
• Located in an amazing office in Greece with excellent transport links
• Excellent relocation package with a great support system for non-local hires
• Private Health coverage
• Enjoy life in Greece, there are loads of social & sports events

Location

Remote, must be based in Greece

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