Customer Service Quality Specialist

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

We have a brand-new opportunity for a Customer Service Quality Specialist. As a Customer Service Quality Specialist, you have to be able to maintain a high and consistent level of support quality among the team members. Sounds good? Then keep reading!

Why You’ll Love Working With Us:

• Global Perspective: Collaborate with our international teams and expand your horizons.
• Flexible Working: Tailor your work setting to your personal needs, with options for remote working with Top-notch Home Office Equipment to optimize your work environment.
• Celebrate Life: Enjoy additional leave for those moments that matter most.
• Office Perks: Relish a variety of breakfast, lunch options and snacks, which are always available to us.
• Growth and Learning: Acquire valuable insights and skills for a brighter professional future.
• Team Spirit: Connect and grow with your colleagues at our regular team-building and company events.

Your Day-to-day responsibilities:

• Responding to support queries following established protocols across email, chat, and phone interactions.
• Analyzing key performance indicators (KPIs) to gain insights and evaluating the impact of customer interactions.
• Collaborating with management to meet objectives and enhance team performance.
• Mentoring and coaching new team members to ensure consistent and high-quality support.
• Handling escalated customer cases effectively and aiming to elevate overall customer satisfaction scores.

 Preferrable Background: 

• Advanced proficiency in English at a B2-C1 level is essential.
• Exceptional multitasking abilities to thrive in a fast-paced and dynamic workplace.
• Confidence and independence in time management while maintaining seamless collaboration with colleagues.
• Capability to work with minimal supervision, leveraging your unique talents.
• Strong computer skills to stay aligned with our technology and processes.

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