Customer Service Engineer

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Our Client, a Global Company based in 11 countries is starting an innovative development program to enhance business and leadership skills so you are prepared to tackle tomorrow’s challenges.

Currently, we're seeking a passionate Customer Service Engineer to join us in Malaysia, focusing on the exciting sectors of machine vision and fiber optics.

Your responsibilities will include:

Installation, Commissioning, and Training: Take charge of installing and commissioning vision inspection systems, ensuring seamless integration with client operations. Additionally, conduct comprehensive training sessions to maximize system utilization. Client Engagement: Foster strong client relationships through frequent visits, offering pre-sales evaluations, and delivering top-notch after-sales service to enhance satisfaction and loyalty. Maintenance and Troubleshooting: Manage machine maintenance tasks and promptly address technical issues through effective troubleshooting techniques, ensuring optimal system performance at all times. Travel: Embrace the opportunity for frequent travel within the country and occasionally overseas, enriching your professional experience while serving our diverse clientele.

What we're looking for:

• Experience: You should have at least 1 year of experience in similar technical service roles.
• Education: A diploma degree or higher, preferably in mechanical, IT, automation, or electrical fields.
• Skills: Strong communication skills, a proactive work ethic, and the ability to collaborate effectively within a team. Proficiency in mechanical and electrical concepts, along with basic AutoCAD knowledge, is essential.
• Language: Fluency in Mandarin is required.

Why join us:

• Home-base position.
• Performance Bonuses: Enjoy flexible yearly performance bonuses.
• Travel Reimbursement: We cover expenses for hotel stays, flight tickets, trains, taxis, tolls, and parking during work-related travel.
• Annual Leave: Take advantage of 8 days of annual leave, in addition to national holidays.
• Fixed-Term Contract: Benefit from a secure fixed-term employment arrangement.
• Insurance Coverage: We ensure compliance with local laws and regulations regarding insurance benefits.
• Office Supplies: Access the necessary tools and resources to excel in your role.

Don't miss this opportunity to embark on an exciting career journey with us. Apply now and become a key player in shaping the future of talent discovery!

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