Service Delivery Manager ITIL

Our job in the Service Integration team is to make sure all services perform according to our business needs and step in and take action when they don’t. By having control of the cohesive overview, operational/tactical awareness, and control of our support processes we are able to help Product Teams provide our customers a good online experience.

Daily tasks:

Change approval

Incident backlog review

Product team / Vendor coordination

Required skills:

ITIL certification

Substantial experience in providing a service with ITIL principles

Handle difficult situations, in uncertain circumstances

Strong interpersonal, collaborative, and communication skills

Background in Retail / e-commerce

Preferred skills for the role:

5+ years experience of working with ITIL principles

Direct experience managing critical business service in a large, retail / enterprise-grade organization

Direct experience managing and responding to Major incidents, Problems

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