Dutch Customer Service

For one of the biggest names in tech, we are looking for Customer Service agents. In this challenging role, you will help end clients solve technical problems and answer any questions they may have.

Our ideal candidate is

A natural team player - we believe in supporting and developing our people

Someone who loves to give and receive fantastic customer service - we want you to treat every call, email or social media post as an opportunity to delight our customers

Required skills

• Fluent in Dutch
• Working proficiency in English
• Communicate with customers via phone, chat e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets more)
• Assist customers to manage/secure their account passwords
• Set up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

Benefits

• Excellent benefits package
• Multilingual and excellent work environment to provide the customer service
• Extensive training
• Adaptation to Greek culture and Greek language courses
• Internal employee incentives
• Located in an amazing office in Greece with excellent transport links
• Excellent relocation package with a great support system for non local hires
• Extra Private Health insurance
• Enjoy life in Greece, there are loads of social sports events

Location

Remote, must be based in Greece

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