International Director of Operations

Join our SmartRental team!

SmartRental Group , is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector.

Our vision is to be the European leader in the market, providing diverse solutions and adapted to all accommodation needs.

With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences and luxury residences for the elderly.

Our portfolio has brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca and Lemonade, covering various vertical markets in the Living and Hospitality sector.

What will you do?

The International Regional Director of Operations is responsible for planning, directing and coordinating the operations of all the Hotels (assets) of the assigned geographical area. The regional director of operations is responsible for ensuring and improving the performance, productivity, efficiency and profitability through providing effective methods and strategies.

Leads, directs and manages the daily hotel operations (via hotel director) but not limited to hotel yearly budgeting and forecasting, strategic planning, managing reviews
performance, implementing and complying with company policies and standards.
coordinates capital improvements and property improvement plans, responds to guest’s
inquiries and resolves concerns, initiate, facilitate meeting participation and propose
improvements

Oversees service quality level, operational efficiency, guest satisfaction, SOP´s and
service compliance including financial measurements and auditing

Identifies operational performance, productivity and efficiency gaps and implements
measures to correct those deficiencies

Partners closely with the COO and work accordingly to the departmental guidelines and
priorities

Implements and manages hotel's daily quality process to include, but not limited to,
communicating goals, empowering team members, managing service recovery
techniques and problem resolution and measuring satisfaction

Monitor and develop team member performance, particularly hotel managers and hotel
departmental managers, to include, but not limited to, providing supervision, professional
development, scheduling, conducting counselling and evaluations and delivering
recognition and (public) reward

Controls operating expenses of hotels accounts and proposes corrective initiatives

Monitors PL´s and STR reports

Management Systems:
• Updates policies and procedures for the hotels in the assigned geographical area
in line with the company strategy
• Unifies management systems criteria for all hotels of the assigned geographical
area
• Makes Audits of hotels of the assigned geographical area and sets up
improvement plans where needed together with the hotel director
• Responsible for overall forecast of purchasing needs
• Identifies and develop Talents and work closely with HR department

Quality of Service Management: Review Pro
• Analyses results and develops improvement action plans
• Establishes areas of improvement
• Implements strategy to improve scores effectively coordinate and communicate
with the COO

Communication and assets visits
• Communicates effectively with hotel directors, Central Office and COO
• Visits hotels and manages effectively teams, promote a positive work
environment with open door policy, encourages people development through
setting goals and evaluations and career growth.
• Performs 1-1 meetings mainly but not limited to the direct reports (and with the
goal of supporting, helping and correcting where needed

(Pre)opening new hotels
• Revises new projects BP
• Coordinates the preopening operations of the new hotels of the assigned
geographical area from the moment of the signature
• Prepares operational and payroll budgets for new hotels
• Responsible for implementing (brands) SOP’s and delivering on established goals
together with CQO
• Selects new hotel directors and key positions together with HR
• Promotes and takes an active role to facilitate the success of new hotel teams
• Supports the Business development department in finding new hotel projects
• Ensure the success of Hotel Director(s) and drives results

What do we look for?

• Hospitality Management or equivalent work experience
• 10 years’ experience with international hotel chains
• 5-year multi property management experience
• Knowledge of PMS and POS
• Fluent in Spanish and English, additional languages are a plus 
• Driving license B
• Flexibility to travel

What do we offer?

• Competitive salary
• Possibility of professional development and growth within an expanding company
• Discounts in our hotels and other benefits

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