IT Solutions Engineer

Company mission

Imagine a world with more room to unleash our unique cognitive strengths at work. A world where all people – whether craftsmans, blue-collars worker or engineers – have access to automation technologies that perform inhuman, monotonous and high-precision tasks much more efficiently than we do.

We're fundamentally reshaping the way to work with robots. We eliminate the complexity and develop easy-to-use solutions to speed up automation and empower everyone to work with industrial robots and beyond.

2017 founded, we employ more than 100 people from 14 countries today. From our headquarters in Dresden Germany, we are giving our heart and soul to follow our mission, to empower everybody to easily work with robots.

Our team culture is deeply driven by our purpose and values. We love autonomy, high fives, and every kind of cake. We celebrate team efforts and learning moments. We grow through feedback and honor kindness and empathy. We build waterslides and invent anti-racism campaigns. We are creative, innovative and blessed with a can-do attitude. We truly believe that robots love people, so we just do love them back.

Core Values

#Appreciation

We are curious and eager to learn on our mission to create a positive impact.

#Curiosity
We co-create and collaborate by taking ownership and empowering everyone.

#Empowerment
We create an atmosphere of happiness and belonging through lightheartedness.

#Lightheartedness
We create trust in each other through honesty, authenticity respectfulness. #Trust

Requirements

*You have min. 3 years of experience within IT Operations and Support

*You have experience managing and supporting Windows and macOS client hardware within an Microsoft Cloud environment

*You have experience working and supporting a broad range of major cloud software (e.g. Atlassian Stack, Microsoft Azure and 365, Slack, Salesforce)

*You are familiar with the IT Service lifecycle and tools supporting it (e.g. Jira, IT-Asset Management Database, Intune)

*Your work prioritisation skills are very good and you can handle ambiguity easily

*You have a good understanding of business processes and can map them to IT services

*You have a can-do attitude and are willing to learn new things from theory to practice with a strong attitude towards delivery

*Your communication and documentation skills are excellent.

*Friends say about you that you are a team player, open, curious, and ambitious.

*You are fluent in English and German, both written and spoken.

*You are willing and able to work from our Dresden office 2-3 days a week

Tasks Responsibilities

*You contribute to smooth operational processes by providing, managing and optimizing the internal IT systems landscape

*You’re actively working within the IT-Service Desk, providing users with everything they need to do their best job

*You understand the needs and processes of our users and come up with solutions to streamline work processes by integrating and automating workflows with the help of SaaS tools

*You bring a customer-first mindset and aim to improve the user experience of our IT services.

*You love working within a variation of cloud based tools and services and set up solutions that are cost effective and deliver value

*You break down complex technological topics and help non-techies understand possibilities and limitations

*You support projects with IT deliverables and bring us one step further in our mission to democratize robotics every day

Core Benefits

1) Chance to be part of a major industry trend.

2) Opportunity for self-realization and implementing your own ideas.

3) Work with a team of ambitious and friendly colleagues.

4) Continued payment during child sickness.

5) Paid professional development.

6) Daily subsidized meal deliveries.

7) Corporate benefits and mental health support.

8) Special leave between Christmas and New Year.

9) Several weeks of workation annually.

10) Three days of special leave for charity programs.

11) Language courses.

Hiring Process

1) First Interview: With Philipp (Head of HR) - Initial screening and general fit.

2) On-Site Interview: Directly on-site for a detailed discussion and assessment.

3) Offer: Formal job offer if the candidate is a good fit.

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