Customer Quality Engineer

Customer Quality Engineer

What you’ll do:

• Quality point of contact for assigned OEM customer accounts.

• Leads cross-functional problem-solving teams to investigate quality issues, minimize customer impact, and drive timely resolution.
• Coordinate response to customer and supplier rejections, including containment and formal root cause investigation and corrective/preventative action implementation, achieving 5D/8D response in time.
• Manage internal and external containment activities, including inspection instructions, reports, return part for analysis and payment processing.
• Regularly conducts reviews with critical customers regarding quality delivery performance.
• Responsible for coordinating and ensuring completion of customer quality requested activities across design and manufacturing.
• Drives systemic corrective action and continual improvement for customers through training and implementation and use of an array of quality improvement tools.
• Travel to customer locations to review products and applications and to foster productive working relationships.
• Management of action plans for customer quality concerns.
• Self-Assessment audit management as specific CSR.
• Ensure appropriate and timely communications to support effective and appropriate change management, in accordance with agreed upon customer requirements.
• Customer approval for mass production change and elaboration of full PPAP package.
• Conduct inspections, tests, and audits to ensure compliance with quality standards.
• Customer audits and follow-up.
• CSR evaluation and negotiation.
• Investigate the fault and extent of potential recall.
• Examine, measure, inspect and/or test defective part for conformance to engineering design drawings or blueprint specifications using precision.
• Understanding of engineering drawings and manufacturing processes.

What is required:

Functional Competencies

• Monitoring and analysis data of process audits and statistical process controls and define the corrective actions.

• Problem solving tools.

• 8Ds methodology.

• Process engineering

• Production supervisor.

What’s in it for you:

•Attractive compensation package

•Recognition awards, company events, family events, university discount options and many more perks.

•Gender Pay Equality

Autoliv is proud to be an equal opportunity employer. Autoliv does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identify and/or expression, age, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Autoliv does business.

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