Restaurant Floor Manager

Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style, service and satisfaction. With an exclusive invite-only Bombay members' Club, a soon-to-be-opened The Burman boutique Hotel, a selection of restaurants, bars, a spa and a bakery, all in the heart of Tallinn, Bombay is dedicated to transforming the landscape of luxury VIP experiences.

Join our team at The Burman, where our diverse collection of restaurants and a bakery offer unique culinary experiences. At Écrin, guests enjoy contemporary cuisine with exquisite caviar offerings, while Shang Shi artfully redefines traditional Cantonese flavors under the guidance of a Michelin-starred chef. Koyo presents unforgettable Omakase dining experiences that reflect the changing seasons, and Maison Francois, located in Tallinn's historic Old Town, embodies Belgian-French baking traditions. Learn more and meet the Director of Food Beverages at Bombay Club and The Burman Hotel, Bart Dufour.

Purpose of the role:

The Restaurant Floor Manager plays a pivotal role in ensuring the smooth and efficient operation of the front-of-house activities at our restaurants. With a focus on delivering exceptional customer service, maintaining high standards of table service, and leveraging extensive product knowledge, the Floor Manager oversees and coordinates the activities of the front-of-house staff. Reporting directly to the Restaurant Manager, this position requires strong leadership skills, a keen eye for detail, and a passion for delivering an unforgettable dining experience to our guests.

Your responsibilities will be: 

• Supervising and coordinating the daily operations of the front-of-house staff, including servers, hosts/hostesses, and bartenders, to ensure seamless service delivery.
• Training, mentoring, and motivating staff to maintain high standards of professionalism, service excellence, and product knowledge.
• Monitoring and managing the dining room floor, ensuring efficient seating, timely service, and adherence to reservation schedules.
• Overseeing the setup and organization of the dining area, ensuring it is clean, well-presented, and properly equipped for service.
• Interacting with guests to ensure satisfaction, addressing any concerns or complaints promptly, and handling special requests with grace and efficiency.
• Maintaining a strong knowledge of the restaurant's menu offerings, including ingredients, preparation methods, and pairing suggestions, to provide accurate information and recommendations to guests.
• Collaborating with the kitchen and bar staff to ensure timely and coordinated service, addressing any issues or discrepancies as they arise.
• Monitoring inventory levels of front-of-house supplies, including glassware, tableware, and linens, and coordinating replenishment as needed.
• Upholding and enforcing health, safety, and sanitation standards in accordance with restaurant policies and regulatory requirements.
• Assisting the Restaurant Manager with administrative tasks, such as scheduling, payroll, and performance evaluations, as needed.
• Acting as a liaison between front-of-house staff and management, communicating effectively to ensure a cohesive and productive work environment.
• Continuously seeking opportunities for improvement in service quality, efficiency, and guest satisfaction, implementing changes as necessary.

What we expect from you:

• Previous experience in a supervisory or management role within the hospitality industry, preferably in a high-end restaurant environment.
• Proven ability to lead, train, and motivate a diverse team of front-of-house staff to deliver exceptional customer service.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests, staff, and management.
• Excellent organizational and multitasking abilities, with a keen attention to detail and the ability to thrive in a fast-paced environment.
• Extensive knowledge of high-end table service techniques, including wine and beverage service, tableside preparation, and fine dining etiquette.
• Passion for food, beverage, and hospitality, with a commitment to maintaining the highest standards of quality and professionalism.
• Flexibility to work evenings, weekends, and holidays as required by the demands of the restaurant industry.
• Minimum age requirement: 21 years.

Why join Bombay?

• Celebration Benefits: Annual holiday, birthday day off, and paid vacation days for personal milestones (e.g., child’s first school day, marriage).
• Health Wellness: Access to the Salu Digital Healthcare Platform, monthly sports compensation with Stebby, and mental health support through Siffi.
• Sick Leave: Paid sick leave from the 2nd day.
• Company Benefits: Shoe compensation and work outfits provided by the company. Makeup Compensationfor women.
• Training Onboarding: Extensive training tailored to our products, services, values, and standards to ensure your success at the company.
• Learning Development: A generous learning and development package.
• Investment Opportunities: Option to invest in the Group’s venture fund, Yolo Investments.
• Working Environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks.
• Networking Opportunities: Plenty of events and networking opportunities with colleagues.

Here at Bombay, we redefine entertainment, pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay is destined to be as exceptional as the world-class offerings on which we pride ourselves.

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