Housekeeping Manager

Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style, service and satisfaction. With an exclusive Bombay members' Club, a soon-to-be-opened boutique Hotel, a selection of restaurants, bars, a spa and a bakery, all in the heart of Tallinn, Bombay is dedicated to transforming the landscape of luxury VIP experiences.

Discover a career at The Burman Hotel, an exquisite haven nestled in the heart of the UNESCO heritage Old Town of Tallinn. Dating back to 1850, The Burman is not just a hotel it's a timeless gem, proudly holding the title of the oldest continually operating hotel in Estonia.

Purpose of the role:

The Housekeeping Manager is responsible for overseeing all aspects of housekeeping operations to maintain a clean, sanitary, and comfortable environment for hotel guests and staff. This role includes managing the housekeeping team, ensuring all rooms and public areas meet the hotel's high standards, and coordinating with other departments.

Your responsibilities will be: 

• Supervise and manage the housekeeping team to ensure cleanliness standards are met or exceeded.
• Develop and implement cleaning schedules, procedures, and protocols.
• Train, motivate, and evaluate housekeeping staff to maintain high performance and morale.
• Monitor inventory of cleaning supplies, linen orders, uniforms, minibar, and equipment, ensuring adequate stock levels.
• Maintain an overview of daily occupancy, arrivals and departures, and key guests in-house.
• Conduct daily inspections of guest rooms and public areas to ensure standards are maintained.
• Spot-check stayover and vacant rooms to guarantee the highest service standards.
• Oversee the receiving, checking, and delivery of guest laundry with attention to detail.
• Handle guest requests and complaints promptly and professionally.
• Record guest history and update the system accordingly.
• Expedite special guest requests such as extra pillows, blankets, towels, or amenities.
• Collaborate with other departments to ensure overall guest satisfaction.
• Prepare reports on housekeeping activities, budgets, and performance metrics.
• Ensure that all lost and found items are handled according to company policy.
• Maintain positive guest and colleague interactions and foster good working relationships.

What we expect from you:

• Proven experience as a Housekeeping Manager or in a similar role within a boutique or luxury hotel.
• Excellent leadership, organizational, and time management skills.
• Strong attention to detail and a commitment to maintaining high standards.
• Ability to work under pressure and manage multiple tasks efficiently.
• Knowledge of cleaning chemicals, equipment, and health and safety regulations.
• Customer-oriented approach with a passion for delivering exceptional service.
• Proficiency in English at a conversational level.
• Team player with excellent communication skills.

Why join Burman? 

• Celebration Benefits: Annual holiday, birthday day off, and paid vacation days for personal milestones (e.g., child’s first school day, marriage).
• Health Wellness: Access to the Salu Digital Healthcare Platform, monthly sports compensation with Stebby, and mental health support through Siffi.
• Sick Leave: Paid sick leave from the 2nd day.
• Company Benefits: Shoe compensation and work outfits provided by the company. Makeup Compensation for women.
• Training Onboarding: Extensive training tailored to our products, services, values, and standards to ensure your success at the company.
• Learning Development: A generous learning and development package.
• Investment Opportunities: Option to invest in the Group’s venture fund, Yolo Investments.
• Working Environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks.
• Networking Opportunities: Plenty of events and networking opportunities with colleagues.

Here at Bombay, we redefine entertainment, pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay is destined to be as exceptional as the world-class offerings on which we pride ourselves.

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