Room Service Attendant

Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style, service and satisfaction. With an exclusive invite-only Bombay members' Club, a soon-to-be-opened The Burman boutique Hotel, a selection of restaurants, bars, a spa and a bakery, all in the heart of Tallinn, Bombay is dedicated to transforming the landscape of luxury VIP experiences.

Join our team at The Burman, where our diverse collection of restaurants and a bakery offer unique culinary experiences. At Écrin, guests enjoy contemporary cuisine with exquisite caviar offerings, while Shang Shi artfully redefines traditional Cantonese flavors under the guidance of a Michelin-starred chef. Koyo presents unforgettable Omakase dining experiences that reflect the changing seasons, and Maison Francois, embodies Belgian-French baking traditions. Learn more and meet the Director of Food Beverages at Bombay Club and The Burman Hotel, Bart Dufour.

Purpose of the role:

The Room Service Attendant at The Burman Hotel is responsible for delivering exceptional in-room dining experiences for guests, ensuring that all orders are delivered promptly and presented to the highest standards. Reporting to the Restaurant Floor Manager, this role requires excellent customer service skills, a professional appearance, and the ability to communicate effectively with guests.

Your responsibilities will be: 

• Deliver food and beverage orders to guest rooms promptly and professionally.
• Ensure all orders are accurately presented and meet the hotel’s high-quality standards.
• Set up in-room dining trays and trolleys meticulously, including all necessary items.
• Respond to guest requests and inquiries regarding room service with courtesy and efficiency.
• Maintain a clean and organized workspace, including the room service station and pantry.
• Collect used trays and dishes from guest rooms and corridors, ensuring cleanliness.
• Report guest feedback or issues to the Restaurant Floor Manager for prompt resolution.
• Assist with other food and beverage services as needed, including restaurant duties during off-peak times.
• Adhere to all health, safety, and hygiene standards in food and beverage handling and delivery.
• Represent The Burman Hotel with a professional appearance and demeanor.

What we expect from you:

• Previous experience in a similar role, preferably in a high-end hotel or restaurant.
• Excellent customer service skills with a strong focus on VIP customers.
• Professional appearance and demeanor at all times.
• Strong communication skills, with fluency in English proficiency in Estonian is preferred.
• Ability to work efficiently under pressure and manage time effectively.
• Attention to detail in the preparation and delivery of room service orders.
• Ability to handle physical tasks, including carrying trays and moving trolleys.
• Team player with a positive attitude and a commitment to maintaining high standards.

Why join Bombay?

• Celebration Benefits: Annual holiday, birthday day off, and paid vacation days for personal milestones (e.g., child’s first school day, marriage).
• Health Wellness: Access to the Salu Digital Healthcare Platform, monthly sports compensation with Stebby, and mental health support through Siffi.
• Sick Leave: Paid sick leave from the 2nd day.
• Company Benefits: Shoe compensation and work outfits provided by the company. Makeup Compensationfor women.
• Training Onboarding: Extensive training tailored to our products, services, values, and standards to ensure your success at the company.
• Learning Development: A generous learning and development package.
• Investment Opportunities: Option to invest in the Group’s venture fund, Yolo Investments.
• Working Environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks.
• Networking Opportunities: Plenty of events and networking opportunities with colleagues.

Here at Bombay, we redefine entertainment, pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay is destined to be as exceptional as the world-class offerings on which we pride ourselves.

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