Night Receptionist

Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style, service and satisfaction. With an exclusive Bombay members' Club, a soon-to-be-opened boutique Hotel, a selection of restaurants, bars, a spa and a bakery, all in the heart of Tallinn, Bombay is dedicated to transforming the landscape of luxury VIP experiences.

Discover a career at The Burman Hotel, an exquisite haven nestled in the heart of the UNESCO heritage Old Town of Tallinn. Dating back to 1850, The Burman is not just a hotel it's a timeless gem, proudly holding the title of the oldest continually operating hotel in Estonia.

Purpose of the role:

The Night Receptionist at The Burman Hotel provides overnight assistance to guests, handles late check-ins and early check-outs, and ensures the security and safety of the hotel during night hours. This role involves managing night audits and addressing any issues that arise overnight.

Your responsibilities will be: 

• Maintain complete knowledge of and comply with all departmental policies, product offerings, service procedures, and standards.
• Welcome and assist guests during late-night hours with check-ins and check-outs.
• Process check-ins and check-outs accurately and efficiently.
• Monitor security cameras and ensure safety protocols are followed.
• Handle guest inquiries and emergencies promptly and effectively.
• Prepare reports and perform night audit tasks.
• Ensure the lobby and front desk area are clean and organized.
• Assist in preparing for the next day's operations.

What we expect from you:

• Proven experience as a Night Receptionist or in a similar role.
• Excellent customer service skills, particularly in high-pressure situations.
• Ability to work independently and make autonomous decisions.
• Attention to detail with strong problem-solving abilities.
• Knowledge of hotel operations and safety procedures.
• Proficiency in English at a conversational level.
• Team player with a strong commitment to guest satisfaction.

Why join Burman? 

• Celebration Benefits: Annual holiday, birthday day off, and paid vacation days for personal milestones (e.g., child’s first school day, marriage).
• Health Wellness: Access to the Salu Digital Healthcare Platform, monthly sports compensation with Stebby, and mental health support through Siffi.
• Sick Leave: Paid sick leave from the 2nd day.
• Company Benefits: Shoe compensation and work outfits provided by the company. Makeup Compensation for women.
• Training Onboarding: Extensive training tailored to our products, services, values, and standards to ensure your success at the company.
• Learning Development: A generous learning and development package.
• Investment Opportunities: Option to invest in the Group’s venture fund, Yolo Investments.
• Working Environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks.
• Networking Opportunities: Plenty of events and networking opportunities with colleagues.

Here at Bombay, we redefine entertainment, pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay is destined to be as exceptional as the world-class offerings on which we pride ourselves.

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