Spa Receptionist

Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style, service and satisfaction. With an exclusive invite-only Bombay members' Club, a soon-to-be-opened The Burman boutique Hotel, a selection of restaurants, bars, a spa and a bakery, all in the heart of Tallinn, Bombay is dedicated to transforming the landscape of luxury VIP experiences.

An urban hideaway, The Burman Hotel’s Spa, is hidden on the lowest floor of the hotel, offering two treatment rooms, jacuzzi, Japanese bath and Finnish sauna. Our certified professionals offer a range of products and services. The soothing environment offers a unique wellness experience that rejuvenates both the mind and the body.

Purpose of the role:

The Spa Receptionist assists guests with spa bookings, inquiries, and ensures a smooth flow of spa operations. This role involves managing appointments, processing transactions, and maintaining a welcoming and organized spa reception area.

Your responsibilities will be: 

• Interact with guests, displaying proper etiquette and extending a warm, personalized welcome upon their arrival and bidding them a fond farewell.
• Schedule spa appointments and manage the reservation system efficiently.
• Communicate effectively with spa staff regarding daily appointments, requests, and special requests.
• Provide information about spa services, packages, and promotions to guests.
• Handle guest complaints and feedback professionally and promptly.
• Process payments and transactions accurately.
• Maintain cleanliness and organization of the spa reception area.
• Assist in promoting spa products and services.
• Address guest inquiries and resolve any issues or complaints.

What we expect from you:

• Proven experience as a Receptionist or in a similar role, preferably in a spa or hospitality setting.
• Strong customer service and organizational skills.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of spa treatments and products.
• Proficiency in booking systems and the MS Office suite.
• Proficiency in English at a conversational level.
• Team player with a passion for delivering excellent guest experiences.

Why join Bombay?

• Celebration Benefits: Annual holiday, birthday day off, and paid vacation days for personal milestones (e.g., child’s first school day, marriage).
• Health Wellness: Access to the Salu Digital Healthcare Platform, monthly sports compensation with Stebby, and mental health support through Siffi.
• Sick Leave: Paid sick leave from the 2nd day.
• Company Benefits: Shoe compensation and work outfits provided by the company. Makeup Compensationfor women.
• Training Onboarding: Extensive training tailored to our products, services, values, and standards to ensure your success at the company.
• Learning Development: A generous learning and development package.
• Investment Opportunities: Option to invest in the Group’s venture fund, Yolo Investments.
• Working Environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks.
• Networking Opportunities: Plenty of events and networking opportunities with colleagues.

Here at Bombay, we redefine entertainment, pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay is destined to be as exceptional as the world-class offerings on which we pride ourselves.

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