Costumer Engagement Manager || Foreign Exchange

Horizons is looking for a Costumer Engagement Manager with experience in the Foreign Exchange industry to join one of our international clients, an Austrian-based FinTech company focused on Big Data and Pattern Recognition.

Contract Location

• Permanent contract -- Full-time.
• Hybrid opportunity -- Based in Manila (availability to come to the office once a week)

Key Responsibilities

• Build and maintain strong relationships with clients, acting as the first point of contact for their needs.
• Ensure client satisfaction through effective communication, problem-solving, and issue resolution.
• Collaborate with Sales teams to identify upsell and cross-sell opportunities.
• Develop and maintain a deep understanding of our electronic FX liquidity management platform, as well as market trends and industry developments.
• Monitor and analyse client usage and performance metrics to proactively identify areas for improvement and optimisation.
• Provide training and support to clients, ensuring they have a clear understanding of the platform's features and functionality.
• Act as a liaison between clients and our internal development teams to ensure client feedback is incorporated into platform enhancements and updates.
• Maintain accurate and up-to-date records of client interactions and activity within our CRM system.

Qualification Work Experience

• Bachelor's degree in business, finance, or a related field.
• At least 3 years of experience in a customer success or account management role within the electronic FX liquidity management industry.
• Strong communication, problem-solving, and relationship-building skills.
• Excellent organisational skills and attention to detail.
• Strong analytical skills and the ability to interpret data to drive decision-making.
• Knowledge of electronic FX trading platforms and industry trends.
• Experience in the field of eFX trading and basic knowledge about FX.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

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