Community Manager

🌎 Where: United States (East Coast Central)

🚀 Join Us at Social Element! 🌟

Founded 22 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.

We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.

We are looking to build relationships with talented Community Managers, whom we can contact as and when hourly paid work is available on our increasing client base.

**This is not currently an open role but applying your interest for being part of our talent pool for any future opportunity**

The Opportunity 👊

We are ALWAYS on the lookout for talented Community Managers to be part of our talent pool in North America! 💼 

Our Social Media Community Managers are the voices of our brands and are at the forefront of how consumers engage with them across social.

In this role, we expect you to be the voice of the brand by understanding their social offerings, their consumers and their products. 

Your main responsibility will be responding to consumer’s queries, complaints, and engaging with the online audience on behalf of our client while keeping with their bright, playful and happy look and feel. In this role you are able to use your knowledge on best practices across social platforms as well as your skills in customer service by providing every customer with an authentic interaction.

At the heart of this position is ensuring that our brands are connecting with their communities and building positive associations while remaining human, genuine and caring to every customer's needs and circumstances.

Working Hours 🕑

This work will be on an hourly paid basis so ideally, we are looking for candidates who have flexibility and availability to work across weekdays, evenings and weekends to cover all project hours. The more flexible you can be, the more hours we may be able to allocate to you. 

Requirements 📙

💬 Strong US English written skills as you’ll be crafting engaging responses in social media. So a great level of English language and grammar is essential.

🧑‍🤝‍🧑 Background experience: either engagement, social customer care, and/or community management,either with a brand or digital agency
📱 Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube and being up to date with the latest trends in addition to working knowledge of different audiences.

📈 A confidence with digital technology and using a variety of tech tools and platforms.

✨ A self-motivated social media expert who is comfortable working remotely.

IT Policy 💻

We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:

• Operating system Windows 10 64bits or higher / MAC OS X version 13 (Ventura) or higher.
• i5 8th generation or faster 64-bit (x64) processor
• At least 8GB RAM (16GB recommended)
• Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended)
• 40 GB available HDD (SSD recommended)
• A Webcam and headset
• Android or iOS device for 2FA
• Chromebook and Linux are not supported

Please Note: It is essential to have all IT requirements to qualify for the process and IT policy.

The Hiring Process 🚀

The hiring process for this position will be made up of the following stages:

📜 Online assessment

🤝 Interview with one of the Talent Team

 ✨Final Meet with someone from the project

Social Element Behaviours For Success 👍

Be focused and decisive 🔥

Be brave and inspirational 🦸

Be rigorous in our approach 🕵️

Be considered and inclusive 🤗

Be loud and proud 🔊

Our Diversity, Equality Inclusion Commitment 🙌

At Social Element, we pride ourselves on a hiring process that is fair, transparent, and deeply focused on respecting the unique skills and experiences each candidate brings. We warmly welcome applications from individuals of all backgrounds, especially from those who have been historically under-represented groups.

We value diverse thinkers and encourage those who have felt overlooked or unsure due to the confidence gap or imposter syndrome to apply — your unique talents and viewpoints are exactly what we might need.

We are committed to a supportive and inclusive application process. If there are accommodations or adjustments you need at any stage of the recruitment, please let us know in the application. We aim to ensure you feel fully supported throughout.

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