Dutch or Flemish Customer Technical Support Agent

Start your next adventure by applying for this position! Have you always wanted to take the next step and live an experience in Morocco? We can offer you a position in Tanger! We are looking for enthusiastic, social candidates who are willing to support customers with their questions. You will be doing this from the office in Tanger, Morocco. Not only will you be working in Morocco you will also be living there, experiencing the culture, and history, trying the cuisine, and learning even the language!

Together with your colleagues, you will be ensuring highly professional, courteous and empathetic customer service via phone and e-mail.

Part of your daily activities will be

• Respond to inbound calls and customer inquiries regarding products to ensure questions are answered and orders are placed timely.
• Request and collect updated documentation required by the customer’s payer, complete order entry and coordination
• Answer phone inquiries and provide support and direction to customers and resolve customer’s issues in a timely and empathetic manner.
• Collaborate with internal and external entities to assist our customers.

Skills required

• Fluent in Dutch or Flemish
  
• Working proficiency in English
• Technical profile
• Call center experience is an added value, but not required
• Basic computer skills are necessary
• Able to follow procedures around sensitive data
• Flexibility and punctuality regarding working hours

Our ideal candidate is

• Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers
• Has strong communication/social skills
• Has a positive attitude towards changes
• Is a real team player with strong listening skills
• And you are a service-minded person with the ability to handle conflicts constructively
• Disciplined and accurate
• Patient
• Reliable

Our offer

• Competitive fixed salary
• Tax-free benefits
• Employee benefits such as meal cards, transport cards, and private insurance
• Several company events per year
• Free coffee and fresh fruit
• A unique, fun, friendly, and people-focused work environment
• The open atmosphere in which employee suggestions and ideas are heard

Location

Tanger, Morocco.

Lugar de trabajo