Dutch Customer Service

Looking to relocate to a city with a rich culture? Then  Casablanca is the best place for you! You can find many landmarks that show the Arabic and French colonial heritage of Morocco and try the famous Moroccan fresh mint tea. Not only can you enjoy the beautiful city, but you can also start to work there. 

All of this is possible while working as a Support Agent for a company that provides customer contact for companies from Benelux. Want to take the next step and start this new adventure? Take a look at this job position!

Profile:

• High level of proficiency in Dutch and fluency in English
• Maintain good customer relationships.
• Have insight into customer demand and know how to respond quickly to their needs. You have your first work experience in a contact centre.
• Knowledge of Salesforce CRM is a plus.

Your responsibilities:

• Listen actively and make an analysis of the customer's question and try to solve it yourself as best as possible.
• Consult with colleagues to find a solution. You respect the announced timing and procedures.
• Answer questions and give advice.
• Meticulously registers every contact in a CRM system.
• Expert level in the field of DPD products and services.

Benefits:

• A professional environment with Belgian management and Belgian-Moroccan management.
• A competitive salary supplemented with bonuses.
• Supplementary health insurance, to which your family can also be affiliated.

Location

Casablanca, Morocco

Lugar de trabajo