Product & Project Manager

What we are looking for

We are looking for an individual to fulfil a Product and Project Management role. Within this role, there are touch points to various related disciplines. The core of the role is centered on the product development, however projects that run as part of the lifecycle will also need to be managed. Our culture is one of autonomy, so while we work closely as a team on the product and associated projects, we also need to function independently and be responsible for our own work. This role will be working with both internal and external teams. Internally, you will work with our product team which will require you to work directly with the CEO, Head of Product, CTO and development team to ensure delivery. Externally, you may work with various potential clients, partners and stakeholders on piloting and launching the product at different facilities and sites.

What does the job involve

• Manage the development of the product through the product life cycle, in conjunction with the CTO
• Participate in estimation sessions, solution design, backlog grooming and sprint planning and review sessions
• Draft and maintain comprehensive product and project specific documentation
• Development and maintenance of project plans in order to measure and report on progress
• Manage internal and external projects, including reporting to key stakeholders are required
• Ensure that milestones are planned for and met, with on time delivery within the defined scope
• Gathering requirements pertaining to enhancements, new features/personas and bugs for ongoing platform development
• Gathering, scoping and documenting requirements as part of active projects and the greater product roadmap. This process includes wireframing, specifications and related requirements documentation, and task lists creation
• Risk management across both internal and, where applicable, external stakeholder groups and across projects
• Deployment communications, including all release updates to necessary user bases and stakeholders
• Maintenance and release of user documentation such as user guides
• Sales, pilot team and user training as and when required
• Liaising with the marketing team as and when required
• Provide first line support to users, including escalation management when required
• User communications
• Support change management and training with the user groups
• Managing team productivity, efficiency and capacity
• Overseeing deliverables on both the product roadmap and specific internal/external projects
• Measuring and tracking product and related project performance using the appropriate tools, systems and techniques

Qualifications

Technical Requirements

• Bachelor’s Degree, with PM certification in one or more methodologies (preferred)
• 5+ years’ of working experience in project management
• 5 years’ working experience with requirements gathering and systems/process design/optimization
• Some experience in change management a plus
• Management proficiency
• Process design and improvement
• Budgeting
• Self-Development
• Project Planning
• Team Performance Management

Additional Capabilities

• Excellent communication skills, both client-facing and internally
• Excellent written and verbal communication skills
• Leadership skills
• Dedication and diligence
• Positive attitude
• Adaptability
• Problem solving and critical thinking
• Intrapreneurial mindset
• Solid organizational skills, inclusive of the ability to multi-task and give attention to detail

Benefits

TBD

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