Field Client Support Specialist

You will be the primary point of contact for clients. This role requires extensive travel, as you will be in the field 100% of the time, visiting clients providing hands-on support and clarity about community solar. Your strong client service experience (agricultural and energy sectors a plus) will be essential in maintaining positive relationships and ensuring the success of our community solar projects.

We are looking for someone who can maintain composure and professionalism in challenging or high-pressure situations. The ideal candidate should be resilient and capable of handling constructive feedback, differing opinions, and potentially difficult interactions while staying focused on achieving positive outcomes.

Key Responsibilities:

• Client Relationship Management: Develop and maintain strong and positive relationships with clients addressing their concerns, answer questions, and provide solutions to enhance their experience.

• Problem Solving: Identify and resolve any issues to ensure timely and effective solutions.

• Reporting and documentation:document all client interactions, site visits, and issues. Be prepared to deliver reports to management. This requires organizational skills and a high sense of urgency.

• Traveling in the field visiting clients.

At Solar On Earth, we offer a great work environment, competitive compensation, medical, dental, and vision insurance, 401k with matching. We also have a few extra perks, such as the Health and Wellness and Professional Development Allowances.

• Pay: From $75,000 to $85,000 depending on experience and skills

• Shift: Day shift & rotating shift

• Weekly day range: Monday to Friday

• Weekend availability

• Experience: Customer service: 3+ years (Preferred)

• Willingness to travel: 100% (Required)

• Work Location: In the Field

Are you an energetic, hardworking, and passionate Client Service Professional ready to take the next step in your career? Submit your resume for immediate consideration. Qualified candidates will be contacted promptly.

Place of work