Remote Call Center Representative

About RMC Ox-Yoke LLC

RMC Ox-Yoke LLC is an American manufacturer and distributor of World Scout style muzzle loader supplies and accessories. We’ve built a community of interactions with our users by providing muzzle loading gun cleaning, shooting, and maintenance essentials.

Position: Remote Call Center Representative

Job Summary:

At RMC Ox-Yoke LLC, working from home also comes with a first line contact with our esteemed customers. Customer queries such as telephone calls, emails and online chats will be handled excellently. Below are some of the duties you will be performing: Your main responsibilities are as follows:

Key Responsibilities:

Efficiently address customer inquiries on product details, orders, returns, and technical issues related to muzzleloader supplies and accessories.

Provide knowledgeable recommendations and guidance on product selection and use.

Resolve customer complaints and concerns in a timely and professional manner.

Process customer orders accurately, ensuring correct product selection and shipping details.

Coordinate with the warehouse team to manage inventory and ensure prompt order fulfillment.

Handle returns and exchanges in line with company policies and procedures.

Process refunds and credits as needed.

Guide customers with basic troubleshooting and advice on muzzleloader maintenance and cleaning.

Collaborate with technical experts to offer advanced support when required.

Build strong customer relationships by providing personalized service and effective solutions.

Utilize CRM software to track interactions and identify areas for improvement.

Qualifications:

Excellent verbal and written communication skills.

Proficient computer skills, including CRM software.

Ability to multitask and prioritize tasks in a fast-paced, remote work environment.

Strong problem-solving and decision-making abilities.

Positive attitude and passion for customer service.

Place of work