Customer Service Support Coordinator Jakarta utara (Maspion Plaza)

About the Assignment: - Guide our consumers and partners in using our products - Manage service inquiries and disputes arising from our consumers and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community-building efforts with our consumers and partners - Support projects from all verticals including registration, acquisition, and sales transaction. The Core Objectives: - Educate consumers and partners on products, and promotional campaigns, as well as troubleshoot when they have difficulties. - To resolve consumers' and partners' problems quickly and effectively with empathy and care. - Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.) Essential Experience / Criteria (Mandatory): - Min D3/S1 any major With a GPA of 2,75 - Clear Articulation and good communication in Bahasa - Have experience in the customer service area - Have experience in the sales area - Typing skill with WPM 50 & Accuracy 90% - Sense Of Empathy - Has vaccinated 3 dose -Energetic and agile -Min. Fresh graduate and max 2 years in the same position (entry-level) -Attention to detail -Adaptive to dynamic changes Desirable Experience / Criteria (Preferred): Able to speak English with minimum passive communication

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