Customer Service Representative

Prima Atlanta Printer is a printing company specializing in leading-edge commercial and digital print. One of our best qualities is our quick-turnaround production capabilities. Join our fast paced team and reap the benefit of a great work environment with opportunity to grow and prosper. We are currently seeking capable candidates to join our internal print solution sales and customer service team as a Sales Representative.

This position will work in our customer experience area providing quality service to our walk-in customers. The Sales Representative will also responds to calls and emails from customers inquiring about print options and solutions.

Job Location:

• 191 14th Street NW Atlanta, GA 30318

Job Minimum Requirements:

• High School Diploma (Required)

• Previous customer service experience (2 years preferred)

• Previous sales experience (2 years preferred)

• Excellent communication skills

• Ability to multi-task

• Above average computer skills

Job responsibilities will include, but not limited to the following responsibilities:

• Engage with online clients via chat portal for pre-sale, ordering, and order status questions

• Develop and foster customer relationships through professional, courteous, and efficient service for all basic customer experience requests by phone or e-mail.

• Ensure the efficient and accurate completion of all basic customer transaction requests including order entry.

• Utilize effective listening and communication skills to identify customer “Problems/Needs/Opportunities.”

• Resolve customer inquiries, concerns, and complaints either directly or by referring to another staff member as required.

• Able to meet strict deadlines while maintaining accuracy of work.

• Able to follow well-defined processes and procedures and guidelines.

• Have a helpful, friendly, service orientated attitude.

• Ability to make decisions independently based on established knowledge and procedures

• Meet personal/customer service team sales targets and call handling quotas

• Support marketing efforts and educate customer on products and services

Job Type: Full-time

Salary: $14.00 - $17.50 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

• Office

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person

Place of work