Retail Sales Associate

Job Overview: The Retail Sales Associate at Mike's Bike Shop is responsible for delivering an outstanding shopping experience to our customers. This role involves assisting customers with product selection, providing expert advice, processing payments and ensuring the store is clean and well-organized. The ideal candidate is passionate about cycling, has excellent communication skills, and enjoys working in a team-oriented environment.

Key Responsibilities:

·       Ensure every customer is greeted upon entering the store in a friendly and professional manner once they have had the time browse on their own for a minute or so reengage with offering assistance with an open-ended question.

·       Execute sales/customer experiences employing an engaged hospitality based guided sales approach from door to door.

·       Provide product knowledge and recommendations based on customer needs and preferences.

·       Handle customer inquiries via phone and email in a prompt and courteous manner.

·       Commitment to a self-directed continuous leaning approach staying informed on the latest trends, products, and technologies.

·       Maintain a high level of completion and engagement with industry provided training tools.

·       Participate in internal exercises like morning huddles, staff meetings and training exercises.

·       Collaborate with team members to achieve sales goals, develop social media content and other store objectives.

·       Maintain a clean, organized, and visually appealing store environment merchandising both sales floor and back stocked inventory.

·       Participate in store events, promotions, product-knowledge sessions, and community outreach activities.

·       Diligent completion of daily tasks.

·       Maintain a professional appearance.

·       Maintain a positive and professional attitude.

About Mike's Bike Shop: Mike's Bike Shop is a community-focused bicycle retailer dedicated to providing top-quality bikes, accessories, and exceptional customer service. We pride ourselves on our knowledgeable staff, welcoming atmosphere, and commitment to guiding customers into making informed purchase decisions on products they love.

Place of work