Service Advisor

Job Overview: A Service Advisor at Mike's Bike Shop is responsible for delivering an outstanding client experience focused on maintaining a hospitality first environment. This role centers around the intake and execution of work orders, providing expert advice, processing warranty while at all times maintaining open communication channels with clients and technicians ensuring workflow is organized and punctual. The ideal candidate is passionate about cycling, has excellent communication skills, a detail-oriented aptitude and enjoys working in a team-oriented environment.

Key Responsibilities:

·       Execute all customer experiences employing an engaged hospitality based guided sales approach from door to door. Providing product knowledge and recommendations based on customer needs and preferences.

·       Handle customer inquiries via phone and email in a prompt and courteous manner.

·       Commitment to a self-directed continuous leaning approach staying informed on the latest cycling trends, products, and technologies.

·       Maintain work order flow by diligently managing customer and technician expectations.

·       Complete OTDs or allocate OTDs when completion at the desk is not available. 

·       Ensure sales and service team is updated on OTD and WO ETAs on a daily basis. 

·       Participate in internal exercises like morning huddles, service huddles, staff meetings and training exercises.

·       Collaborate with team members to achieve, develop social media content and other store objectives.

·       Maintain a clean, organized, and visually appealing environment merchandising the service desk area, back stocked inventory, service bays and back shop.

·       Participate in store events, promotions, product-knowledge sessions, and community outreach activities.

·       Diligent completion of daily tasks. 

·       Maintain “Guide” status on Trek university 

·       Maintain “Sherpa” status on Ascend University

·       Maintain a high level of completion on S-tech and Sram University 

·       Maintain a professional appearance. 

·       Maintain a positive and professional attitude.

About Mike's Bike Shop: Mike's Bike Shop is a community-focused bicycle retailer dedicated to providing top-quality bikes, accessories, and exceptional customer service. We pride ourselves on our knowledgeable staff, welcoming atmosphere, and commitment to guiding customers into making informed purchase decisions on products they love.

Place of work