Teller / Financial Services Representative

Job Title: Teller / Financial Services Representative

Pay Range is $19.00 to $22.00 per hour!

Credit Union Location: Energy Corridor

Employment Type: Full Time - Monday thru Friday

Partner with FiStaff, the leading Bank & Credit Union staffing agency in Texas to find a great position that fits your experience and the type of culture you work best in!

Job Description:
Our client is looking for someone who is detail-oriented, customer-focused with a passion for working for a successful Credit Union? Join our team as a Teller / Financial Services Representative! If you are a motivated and detailed oriented Financial Services Representative (FSR), this is the perfect team for you to work with. in this role, you will be the primary point of contact for our members over the phone, assisting them with a range of financial services including wire transfers, teller transactions, cash advances, and new account openings. Your ability to communicate effectively, manage multiple tasks, and deliver outstanding customer service will be key to your success in this role.

Key Responsibilities:

• Member Communication: Provide exceptional service to members over the phone, addressing their inquiries, resolving issues, and providing information about credit union products and services.

• Wire Transfers: Process domestic and international wire transfers efficiently and accurately, ensuring compliance with regulatory requirements and internal policies.

• Teller Transactions: Handle various teller transactions, including deposits, withdrawals, and loan payments, with accuracy and attention to detail.

• Cash Advances: Process cash advances for credit card holders, ensuring proper authorization and adherence to security procedures.

• New Account Openings: Assist members in opening new accounts, including checking, savings, and other financial products, while ensuring all necessary documentation is completed and compliance requirements are met.

• Record Keeping: Maintain accurate records of transactions and member interactions, ensuring data integrity and confidentiality.

• Problem Resolution: Identify and resolve any issues or discrepancies related to member accounts or transactions in a timely manner.

• Cross-Selling: Identify opportunities to offer additional products and services that meet the needs of members, enhancing their overall experience with the credit union.

  
  Qualifications:

  • High school diploma or equivalent required

  • Proven experience in a customer service or financial services role, preferably within a credit union or banking environment.

  • Strong communication skills with the ability to effectively handle phone-based interactions.

  • Proficiency in using financial software and tools, with the ability to quickly learn new systems.

  • Exceptional attention to detail and accuracy in processing transactions.

  • Ability to multitask and manage time effectively in a fast-paced environment.

  • Knowledge of credit union products and services, or a willingness to learn.
    
    Benefits:
    
    At FiStaff, we value our employees' well-being. We offer competitive salaries along with comprehensive benefits which include:
    
    - Health Insurance (Medical/Dental/Vision)
    - Short Term Disability Insurance)
    
    How To Apply:
    Interested candidates should submit their resume along detailing your experience and qualifications to charper@fistaff.com.
    
    FiStaff is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    
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    For more details about this position or any other inquiries regarding career opportunities with FiStaff, please contact our team directly at [recruiters@fistaff.com].

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