Customer Service Representative

Job Title: Customer Service Representative

Location: United States only

Company: Elite Auto Tech

About Us: At Elite Auto Tech, we pride ourselves on delivering outstanding customer experiences. We are a leader in our industry and offer innovative solutions to meet the needs of our clients. We are looking for a dedicated and personable Customer Service Representative to join our dynamic team.

Position Summary: As a Customer Service Representative, you will be the first point of contact for our customers. Your primary responsibility will be to provide exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. You will play an integral role in building positive relationships with our clients and maintaining the reputation of Elite Auto Tech.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat.

• Identify and resolve customer issues efficiently while maintaining professionalism.

• Provide accurate information about products and services.

• Document all interactions in the company's CRM system.

• Collaborate with team members to improve overall service delivery.

• Uphold company policies and procedures during all interactions.

Qualifications:

• High school diploma or equivalent; associate degree preferred.

• Proven experience in a customer service role is advantageous.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities with attention to detail.

• Ability to multitask in a fast-paced environment while managing time effectively.

• Proficient in using computer applications such as Microsoft Office Suite.

Why Join Us? At Elite Auto Tech, we value professional growth, teamwork, and dedication. We offer competitive compensation packages including benefits such as health insurance, retirement plans, paid time off, training opportunities for career advancement, and a supportive work culture that values your contributions.

If you're passionate about helping others and thrive on providing excellent service experiences every day—we want you on our team!

Equal Opportunity Employer Statement

We look forward to welcoming you into the exciting world of customer engagement at Elite Auto Tech!

Place of work